SIR30216 Certificate III in Retail is a nationally recognised course which reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
AUIT will conduct a pre-confirmation of enrolment, LLN assessment with applicants to ensure their suitability, to undertake and successfully complete the course.
The program comprises of the following 12 units of competency:
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
CHCDIV001 Work with diverse people
SIRXHWB001 Maintain personal health and wellbeing
SIRRFSA001 Handle food safety in a retail environment
SIRXMKT001 Support marketing and promotional activities
SIRXIND004 Plan a career in the retail industry
On successful completion of the program, learners will be awarded with SIR30216 Certificate III in Retail.
Delivery & Assessment
The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a simulated situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.
Assessment methods may include and not limited to:
After achieving SIR30216 Certificate III in Retail, individuals could progress to higher education qualifications in retail and business service sectors. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:
Sales Team Leader (Retail)
Customer Service Representative
An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. AUIT recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable.
The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.
Fee & Payment
Application Fee (non-refundable): $200.00
Resource/Material Fee: $200.00
Tuition Fee: $3,600.00
- Initial deposit $1,000.00 upon enrolment
- Followed by $700.00 per month for 4 months
- $200.00 for the final payment
- Total Payable $4,000.00