SIR20216 Certificate II in Retail Services is a nationally recognised course which reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator
AUIT will conduct a pre-confirmation of enrolment, LLN assessment with applicants, to ensure their suitability, to undertake and successfully complete the course.
The program comprises of the following 12 units of competency:
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retail stock
SIRXSLS002 Follow point-of-sale procedures
BSBWOR204 Use business technology
SIRXPDK002 Advise on food products and services
Delivery & Assessment
The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a class situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.
Assessment methods may include and not limited to:
After achieving SIR20216 Certificate II in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:
Retail Liquor Outlet Attendant
Food Sales Assistant (Fast Food Outlets)
Customer service assistant
An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. AUIT recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable.
The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.
Fee & Payment
Application Fee (non-refundable): $200.00
Resource/Material Fee: $200.00
Tuition Fee: $3,600.00
- Initial deposit $1,000.00 upon enrolment
- Followed by $700.00 per month for 4 months
- $200.00 for the final payment
- Total Payable $4,000.00