This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.

• Age Requirement: All international students must be at least 18 years old at the time of course application. • Academic Requirement: Successful completion of Australian Year 11 or the Australian/overseas equivalent is mandatory. • English Language Requirement: • English language tests: Students must achieve an English language proficiency equivalent to IELTS 6.0 with no score lower than 5.0 for all courses.* For equivalent English language tests see https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student- 500#Eligibility or refer to the following English Language Test Equivalency Table; or • MIA Language, Literacy, and Numeracy (LLN): The student is required to complete the MIA Language, Literacy, and Numeracy (LLN) test to ensure that the student has the ability to complete the course; • Additional Entry requirements: • Meet Student Visa requirements English Language Test Equivalency Table https://static.wixstatic.com/media/c4c4ed_2df2ad04f155430aad126f6e611bd90e~mv2.png Note:InternationalstudentswhodonotmeettheEnglishlanguagerequirementsforthiscourse mayalternativelyenrolinanEnglishLanguageIntensiveCourseforOverseasStudents(ELICOS) for a maximum of 60weeks.

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• 20 hours face to face delivery Per Week Supervised Activities (Face-to-face, classroom) The delivery is classroom-based with students completing in-class activities, presentations, discussion, and assessment tasks which include: • practice exercises that reinforce the required practical skills. • learning activities in the training environment in small groups and pairs. • using textbooks, reference material and handouts to support learning. • independent reading, preparation, and learning exercises. • assessment tasks. Learning styles are catered to by using whiteboard illustrations, multimedia presentations, oral instructions with handouts and interactive learning through role plays, case studies and supervising the practical implementation of skills. Delivery had been timetabled to ensure students develop theoretical skills and knowledge and demonstrate practical skills in a class situation before commencing project assessment tasks.

The institute’s assessment methods include: • Written assignments, • Written and Oral questioning, • Observation, • Work-based projects. • RPL

An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

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The following academic and employment pathways are available to students who complete this qualification: • Students can enrol in Australian Universities to continue and pursue this career path. They can apply their knowledge and skills gained whilst in Australia to make a difference in their home country or seek to live and work anywhere in the world. In addition, international students who work in the business, clerical, administrative or operational field can formalise their work experience with a recognised Australian training certification, so they can tap into the jobs that are available in the industry. • Job opportunities for international students for professional roles such as Medical Receptionist, Records Clerk, Administrative Assistant, Customer Service Representative, Medical Secretary, etc. In summary, the completion of this qualification can allow students to work in Customer Service, Local Government Administration, Ancillary Health Services, and Business Administration for a diversity of employers across business, clerical, administrative or operational related fields such as Medical Receptionist, Records Clerk, Administrative Assistant, Customer Service Representative, Medical Secretary. Note: (i) The institute does NOT guarantee a successful education assessment outcome for the student or intending student. (ii) The institute does NOT guarantee a successful employment outcome for the student or intending student. (ii) The institute does NOT guarantee a migration outcome from undertaking any course offered by the registered provider.